Customer Support Associate
Wellversed
Gurugram, Haryana, India0–2 yrs6m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- SalesMarketingStakeholder managementCustomer serviceExcel
- Nice to have
- CRM
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service89%Sales9%Stakeholder management3%Marketing1%of 149 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
Wellversed is seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional.
Key Responsibilities
- Resolve customer queries, complaints, or requests on a daily basis.
- Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
- Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
- Escalate complex customer issues to relevant stakeholders for timely resolution.
- Track the quantity and quality of queries handled to ensure productivity and efficiency.
- Engage in cold calling to reach out to potential clients for gathering feedback on our offering.
Requirements & Tech Stack
- Minimum of 6 months of work experience in customer support or a related field.
- Impeccable communication skills, both verbal and written.
- Patience and the ability to handle challenging customer interactions.
- Experience with CRM tools is a plus.
- Basic proficiency in Excel/Google Sheets.
- Active listening skills to understand customer needs.
- Empathy towards customers to ensure a positive customer experience.
- Strong email writing skills.
About Wellversed
Wellversed owns and operates a portfolio of nutrition brands to empower people to attain their most optimal state of wellness. Our brands like Wellcore, YouWeFit, Zero Sugar, Dynamite, Okami and Osmo - enable people to unlock their performance potential and live healthier lives. The brands are made available to our customers through an omni-channel approach including our own eCommerce portal (www.wellversed.in).