Front Office Associate

About the Role

As a Front Office Associate at Marriott, you will be the first point of contact for guests, ensuring a welcoming and efficient experience.

Key Responsibilities

• Process guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
• Handle all payment types such as room charges, cash, checks, debit, or credit.
• Process check-outs, including resolving any late or disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to ensure room readiness for check-in.
• Communicate parking procedures and dispatch bell or valet staff as needed.
• Provide guests with directions and information about the property and local areas.
• Run daily reports (arrivals, departures) and check for accuracy and special requests.
• Complete cashier and closing reports in the computer system.
• Cash personal checks and travelers checks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions.
• Maintain a clean and professional appearance and ensure the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Requirements & Tech Stack

• Computer system (for reports and cashiering)

Qualifications

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No licenses or certifications required.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Ability to communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Ability to supply guests with directions and information regarding property and local areas of interest.