Customer Contact Comms Associate-Voice
Accenture
Bengaluru1–3 yrs3h agovia Naukri
This job at a glance
- Who can apply
- 1–3 years of experience
- Must know
- Customer serviceSalesMarketingStakeholder management
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service70%Sales6%Stakeholder management4%of 140 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
This role is within Accenture's Customer Support vertical.
Key Responsibilities
- Manage/resolve customer queries.
- Handle escalations and complaints from dissatisfied customers, providing optimal resolutions.
- Close faults and complaints within SLAs.
- Solve routine problems, largely through precedent and general guidelines.
Requirements & Tech Stack
- Omnichannel customer service experience.
- Experience with seamless and integrated customer experience across multiple channels.
- Understanding of coordinating marketing, sales, and customer service efforts.
Qualifications
- Any Graduation
- 1 to 3 years of experience
- Ability to manage multiple stakeholders.
- Ability to work well in a team.
- Adaptable and flexible.
- Agility for quick learning.
- Commitment to quality.
Expected interactions are within your own team and direct supervisor.
You will receive detailed to moderate instruction on daily tasks and detailed instruction on new assignments.
Decisions made will impact your own work.
You will be an individual contributor as part of a team with a predetermined, focused scope of work.
This role may require rotational shifts.