Associate Technology Analyst

About the Role

The Associate Technology Analyst is a full-time remote role responsible for supporting and optimizing the technology platforms that power PInterview’s online mock interview services.

Key Responsibilities

• Monitor system performance, identify technical issues, and coordinate troubleshooting.
• Collaborate with cross-functional teams to gather requirements, analyze data, and recommend improvements.
• Provide technical support to users.
• Document issues and resolutions.
• Assist in the implementation and testing of new tools or integrations.
• Contribute to technology-related process enhancements.
• Communicate clearly with internal stakeholders.
• Maintain accurate records.
• Support ongoing technology initiatives aligned with PInterview’s mission.

Requirements & Tech Stack

• Foundational Information Technology skills, including familiarity with online platforms, web applications, and basic system administration concepts.
• Technical Support experience, including assisting users, handling support tickets, and providing guidance on platform usage.
• Experience with SaaS platforms (beneficial).
• Basic database or API knowledge (beneficial).
• Understanding of video conferencing tools (beneficial).
• Familiarity with helpdesk or ticketing systems (beneficial).

Qualifications

• Strong Analytical Skills to interpret data, diagnose issues, and recommend technology improvements.
• Clear and effective Communication skills to collaborate with teams, support users, and document technical information.
• Troubleshooting skills to investigate technical problems, identify root causes, and implement solutions in a timely manner.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Ability to work independently in a remote setting, manage multiple tasks, maintain attention to detail, and demonstrate a user-focused mindset.