Invoice Services Analyst

About the Role

The Invoice Services Analyst is an India-based analyst responsible for processing invoices through the SaaS platform, including Manual Invoice Entry and SimpleAP Invoicing. This role manages day-to-day invoice volume, handles OCR exceptions, and performs basic invoice troubleshooting, playing a key role in maintaining invoice processing accuracy and throughput. This role reports to the Invoice Services Team Lead and supports US customers from a remote India-based team.

Key Responsibilities

• Invoice Entry:
• Manually enter invoices in Hybrent customer sites on older platform versions.
• Use IAP to enter manual invoices for 4.0+ sites.
• Reconcile vendor statements.
• SimpleAP Processing:
• Process SimpleAP, Inbox, and draft invoices for PCU and OnCare customers.
• QA invoices read by OCR or failing template reading, tagging exceptions appropriately.
• Exception Handling:
• Identify and resolve common invoice exceptions including line mismatches, duplicate invoices, and price discrepancies.
• Escalate complex cases to Senior Analysts.
• Email Management and Data Accuracy:
• Handle 1,000+ daily inbox emails, responding to vendor inquiries and routing emails appropriately.
• Maintain high accuracy across all invoice processing activities, cross-checking invoice details against POs and vendor records.
• Documentation:
• Document recurring issues and process variations.
• Surface patterns to Senior Analysts and Team Leads.

Requirements & Tech Stack

• Invoice Processing: Processes manual and SimpleAP invoices accurately.
• Data Accuracy: Cross-checks invoices against POs and vendor records.
• Exception Handling: Identifies and resolves common invoice exceptions.
• Email Management: Handles high daily email volume and routing.
• Attention to Detail: Maintains accuracy under volume targets.
• Operational Discipline: Meets SLAs and throughput expectations.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred, or equivalent combination of education and experience.
• 1–2 years in invoice processing, data entry, or a related operations role.
• Strong attention to detail and ability to manage high-volume work with accuracy.
• Excellent written communication.
• Comfortable working in a remote India-based team supporting US customers.
• Must be able to read, write, and communicate professionally in English.
• Working knowledge of invoice processing and data entry.
• Familiarity with OCR invoice processing or AP platforms.
• Strong data accuracy and exception-handling skills.
• Familiarity with Hybrent, OnCare, or SimpleAP is preferred.