Order Processing Associate

About the Role

Xometry powers industries by connecting ideas to manufacturers. The digital marketplace aids manufacturers and simplifies access to global manufacturing capacity for buyers. This role is within the Customer and Partner Care team, focusing on order processing and sales support.

Key Responsibilities

• Receive and process sales orders, accurately determining customer account, part number, pricing, shipping requirements, quality clauses, and terms.
• Communicate with customers to resolve discrepancies in orders, aiming for successful customer outcomes.
• Navigate multiple websites and systems to research customer-related information.
• Partner with Sales, Accounting, Legal, Quality, and Engineering to facilitate order placement.
• Execute in a rapidly changing, fast-paced environment requiring strong teamwork.
• Optimize customer experience by serving as a primary point of contact for purchase order requests or questions.

Requirements & Tech Stack

• Ability to work under pressure to meet deadlines and manage time effectively.
• Accuracy in entering information and data into multiple systems.
• Ability to work the shift: 1:30 pm EST to 10:00 pm EST (10:30 am PST to 7:00 pm PST).

Qualifications

• Meticulous attention to detail.
• Problem-solving skills.
• Effective communication and interpersonal skills.
• Excellent organization, project management, and time management skills.
• Tenacity in overcoming obstacles while maintaining productive and positive working relationships.
• Previous experience in a relevant position, administrative or customer service setting.
• Equivalent of high school diploma or G.E.D. certification.