Inside & Outside Sales Representative

About EPIC Dental Studios

EPIC Dental Studios is a full-service premium dental laboratory committed to exceptional quality, predictable fit, and a dedicated-technician experience for dentists and dental groups nationwide. We're looking for an energetic sales professional who excels at developing business, building relationships, and delivering results. Dental industry experience is preferred but not required. Proven sales professionals from other industries are encouraged to apply.

Position Summary

The Inside & Outside Sales Representative will generate new business, convert leads into active accounts, and build lasting relationships with dental practices. You'll work leads from marketing, events, and referrals while creating opportunities through prospecting, networking, and practice visits. This hands-on role owns the sales process from initial contact through closing and relationship development. You'll split your time between our American Fork office and the field, meeting dentists and developing new business.

The ideal candidate is outgoing, motivated, personable, and naturally skilled at building relationships. Sales ability, initiative, and work ethic matter most. Dental industry knowledge can be learned, and our dedicated Onboarding Specialist handles onboarding once a doctor commits, allowing you to focus on sales. You'll collaborate with Sales, Marketing, Customer Experience, Quality Control, Onboarding, and leadership teams.

Compensation

• $100,000+ DOE

Key Responsibilities

New Business Development & Closing (Primary Focus)

• Convert inbound leads into active accounts through timely phone, email, video, and in-person follow-up.
• Generate opportunities through prospecting, networking, referrals, and practice visits.
• Meet with dentists and office teams to introduce EPIC, understand their needs, and build relationships.
• Present EPIC's value, including quality, fit, turnaround, digital workflow, and dedicated-technician service.
• Address objections involving pricing, switching costs, and existing lab relationships.
• Use trial cases, lab tours, and lunch-and-learns to build trust and secure business.
• Develop proposals and fee schedules with leadership as needed.
• Own opportunities from initial contact through closing and consistently work toward sales goals.

Pipeline & CRM Management

• Maintain accurate CRM records, communications, deal stages, and follow-up activities.
• Manage an active sales pipeline and provide leadership with regular updates, conversion metrics, and forecasts.

Lead Generation & Relationship Development

• Proactively prospect practices through calls, emails, visits, networking, and referrals.
• Build relationships with dentists, office managers, and decision-makers.
• Re-engage dormant accounts and support marketing campaigns and partner programs.
• Identify account growth opportunities and strengthen client loyalty.
• Represent EPIC professionally throughout the dental community.

Handoff & Cross-Team Collaboration

• Provide complete handoffs to the Onboarding Specialist when doctors commit.
• Maintain client relationships and share feedback with internal teams.
• Collaborate with technicians, Sales, Marketing, and leadership to support clients and grow business.

Trade Shows & Events

• Represent EPIC at selected dental conferences, trade shows, and networking events.
• Generate opportunities and promptly follow up with event leads.

Qualifications

• Proven sales experience with a track record of generating business, building relationships, and closing sales. Dental industry experience is preferred but not required.
• Willingness to learn dental terminology, restorative dentistry, and laboratory workflows.
• Excellent communication and interpersonal skills, with confidence engaging dentists and decision-makers.
• Comfortable with phone, video, and face-to-face sales.
• Proactive, self-motivated relationship builder who enjoys networking and creating opportunities.
• Organized, responsive, and disciplined in managing multiple opportunities and CRM activity.
• Strong written communication and follow-through.
• Positive, energetic personality and enthusiasm for representing a premium brand.
• Willingness to travel locally and occasionally attend industry events.

Location & Travel

• Based at EPIC Dental Studios in American Fork, Utah.
• Combines in-office sales with local travel for practice visits, meetings, networking, and business development.
• Occasional travel to trade shows and industry events is required.