Client Service Representative

About the Role

At VCA Alameda East Veterinary Hospital, exceptional client service is paramount. Client Service Representatives are the initial point of contact, providing support during critical pet care moments. This role is for an energetic, compassionate, and customer-focused individual who thrives in a fast-paced environment and is passionate about assisting both people and their pets. Opportunities for career growth within the veterinary industry are available, including continuing education, mentorship, cross-training, and support for Certified Veterinary Client Service Representative (CVCSR) certification.

Key Responsibilities

• Providing exceptional customer service by warmly welcoming clients and their pets.
• Creating a positive first impression, building trust, and fostering lasting relationships with clients.
• Answering multi-line phones and assisting clients with professionalism and empathy.
• Scheduling appointments and coordinating emergency and specialty visits.
• Making outbound calls for appointment confirmations, follow-up care, and client communication.
• Preparing and maintaining accurate medical records, reports, and correspondence.
• Presenting and explaining treatment estimates, processing payments, and supporting financial transactions.
• Educating clients about hospital services, preventive care, and available resources.
• Collaborating with veterinarians, technicians, and hospital leadership to ensure an exceptional client experience.
• Resolving client concerns with compassion, professionalism, and diplomacy.
• Maintaining a clean, organized, and welcoming hospital environment.

Requirements & Tech Stack

• Late afternoon/evening availability required.
• Open availability preferred.
• Experience with multi-line phones and computer skills.
• Experience in healthcare, hospitality, retail, or other customer-focused industries is a plus.

Qualifications

• Passion for providing exceptional customer service.
• Friendly, compassionate, and enjoys helping both people and animals.
• Ability to remain calm under pressure and multitask in a fast-paced environment.
• Strong communication skills.
• Organized, dependable, and detail-oriented.
• Collaborative team player with a positive attitude.
• Eagerness to learn, grow, and build a long-term career in veterinary medicine.
• Interest in participating in continuing education and professional development opportunities.
• Veterinary experience is preferred.

Grow Your Career With Us

Opportunities for professional development include:

• Certified Veterinary Client Service Representative (CVCSR) certification.
• Continuing Education (CE) opportunities.
• Cross-training across Emergency, Specialty, and General Practice services.
• Leadership development opportunities.
• Mentorship from experienced veterinary professionals.
• Career advancement within VCA Animal Hospitals.

Compensation

• $19.84–$22.00 per hour.
• Compensation is based on experience, certification, skills, and qualifications.
• Shift Differential Available.

Benefits

• Competitive compensation.
• Comprehensive benefits package: medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more.