Program Project Manager, Vice President

About the Role

As a Vice President, Strategic Change Manager within Client Account Services (CAS), you will help shape and deliver the next generation of CAS, taking a lead role in acquiring, managing, and retaining meaningful relationships that deliver an outstanding experience to customers. You will balance business results by offering options and finding solutions to help customers with issues.

Key Responsibilities

• Shape strategic change: Turn complex or ambiguous business problems into clear strategies, priorities, and executable plans. Challenge existing processes and identify opportunities to simplify, digitize, and reimagine how CAS operates.
• Lead transformation end to end: Own major initiatives from initial problem definition and business case through design, delivery, implementation, adoption, and benefit realization. Connect individual projects into the broader CAS strategy.
• Reimagine client and operational journeys: Create simpler, faster, and more transparent onboarding and servicing experiences, using strategic platforms, data, workflow, automation, and AI.
• Turn strategy into executive decisions: Distill complicated issues into clear choices, recommendations, and actions. Produce high-quality written and visual materials for senior leaders.
• Create alignment across organizational boundaries: Work across Operations, Product, Technology, Data, Controls, and business teams globally. Establish clear outcomes, ownership, dependencies, and delivery expectations.
• Drive execution with pace and accountability: Identify blockers early, resolve issues, and escalate clearly when necessary. Maintain focus on business outcomes.
• Use data to drive decisions: Define meaningful measures of success across client experience, controls, cycle time, automation, scalability, and productivity.
• Embed change, not just deliver it: Ensure new capabilities are adopted into the operating model with appropriate controls, ownership, and measurable benefits. Focus on adoption, readiness, and benefit capture.
• Act as a trusted strategic partner: Build credibility from working-level delivery teams through to executive management. Communicate candidly and adapt the level of detail to the audience.

Requirements & Tech Stack

• Strategic thinker and strong executor.
• Ability to frame unfamiliar problems, develop a clear point of view, and create an actionable plan.
• Genuine self-starter who operates effectively without a tightly defined brief or constant direction.
• Proactively drives progress by identifying gaps and convening the right people.
• Exercises sound escalation judgment.
• Demonstrates executive impact and influences senior stakeholders without relying on hierarchy.
• Constructively challenges and clarifies, questioning assumptions, aligning objectives, and making clear recommendations.
• Exceptional communicator (written and verbal), explaining complex topics simply and precisely.
• Bridges working-level to exec-level discussions, translating outcomes into concise executive messaging.
• Commercial and outcome focused, measuring transformation by business outcomes.
• Strong problem solver with risk judgment, applying analytical rigor and identifying risks/dependencies/control implications.
• Curious about how technology, data, and AI can change the operating model, with a focus on people, process, controls, and adoption.

Qualifications

• Candidates will be seen as strategic change managers, not just project managers.