Jr Customer Service Executive
Tata Communications Ltd
Chennai0–2 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Customer serviceOperationsStakeholder managementBusiness analysis
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service61%Operations12%Stakeholder management5%Business analysis2%of 108 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
Jr Customer Service Executive - Customer Service Operations at Tata Communications Ltd.
Key Responsibilities
- Work with external customers and internal stakeholders as per requirement.
- Engage with key customers and internal stakeholders to produce detailed application design documentation and support those designs through to completion.
- Engage with customers effectively to ensure their requirements are fulfilled.
- Work with internal teams to ensure knowledge and expertise are shared, and the customer Contact Centre solution is successfully handed over into support/operations.
- Produce local work instructions and provide training to internal Vodafone teams.
- Adhere to any customer-specific standards required and contribute to continual process improvements.
- Manage escalations with effective customer engagement.
- Achieve all KPIs.
- Deliver good customer experience/satisfaction.
- Ready to work in a 24*7 atmosphere/continuous night shifts, if needed.
- Possess a valid passport.
Requirements & Tech Stack
- Technical understanding of MPLS, MSP, SD-WAN, TX IP related products.
- Experience of dealing face-to-face with customers, including delivering presentations and facilitation of application discovery sessions.
Qualifications
- Excellent written and verbal skills.
- Strong English proficiency (written and verbal), with the highest level of Accent Neutralization.
- Sound technical and analytical skills.
- Capable of delivering good customer experience/satisfaction.
- A good team player.
- Good negotiation skills.
- Customer friendly.