Management Intern

About the Role

As part of the talented Customer Experience team, you will support the team in improving experiences that positively impact Mercury Marine dealers, consumers, technicians, and internal stakeholders. This internship provides hands-on exposure to experience design, design thinking methodologies, communications, analytics, reporting and insights, training programs, digital experience initiatives, and support for artificial intelligence (AI) projects and initiatives. The intern will work closely with Experience Management team members to assist with research, workshop facilitation, communication development, project coordination, and content creation for internal processes and platforms such as our B2B Purchasing Portal and Technician Learning Program.

Key Responsibilities

• Support experience design projects by gathering information, documenting processes, and assisting with project deliverables.
• Participate in design thinking workshops and experiences mapping experiences, including research, ideation, and journey mapping activities.
• Assist in collecting, organizing, and analyzing stakeholder feedback to identify opportunities for experience improvements.
• Support the creation and maintenance of communication materials, presentations, job aids, and project documentation.
• Collaborate with cross-functional teams to support customer, dealer, technician, and employee experience initiatives.
• Help coordinate meetings, workshops, interviews, and stakeholder engagements, including scheduling, note-taking, and action item tracking.
• Conduct research on customer experience best practices, industry trends, and emerging solutions.
• Prepare reports, summaries, and visual representations to communicate project findings and recommendations.
• Support change management and communication activities associated with experience improvement initiatives.
• Support AI projects and initiatives by helping identify use cases, test AI-generated responses, and validate solutions against business requirements.
• Assist with analytics and reporting by maintaining dashboards, monitoring digital platform usage and performance metrics, and identifying trends to inform business decisions.
• Perform other related duties and special projects as assigned.

Requirements & Tech Stack

• Currently pursuing a Bachelor’s degree in a Business Administration related field.
• Minimum second semester sophomore status with 48 completed credits.
• Availability to work full-time (40 or more hours per week) during the months May through August of 2027.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite.
• Ability to manage multiple tasks and projects while meeting deadlines in a collaborative environment.
• Strong interpersonal skills and ability to work effectively with diverse teams.
• Demonstrated initiative, curiosity, and willingness to learn.

Qualifications

Location: Mercury Marine, Fond du Lac, Plant 03

Workplace Category: Hybrid

Pay Range: $18.00-$27.50 per hour.

Learning Opportunities: Hands-on experience in a professional setting, working alongside experienced professionals and applying academic knowledge to real-world tasks.

Feedback: Receive feedback and performance reviews throughout the assignment.