Deployment Engineer

About the Role

Visia deploys critical physical AI systems into live heavy-industrial environments. This role ensures these systems keep working and customers continue to see value. You will be responsible for the customer's experience from installation through fixes and improvements. This is a hands-on field role with significant travel.

Key Responsibilities

• Get Visia systems up and keep them running on site: mount and align cameras, calibrate and swap lasers, rewire equipment, swap edge compute, set up and audit PLCs, and bring offline systems back online.
• Act as the first responder for field issues across the entire fleet, diagnosing and resolving problems.
• Translate customer feedback and onsite experiences into actionable improvements for hardware, configuration, or system usage.
• Collaborate with the Platform team to build site-reliability tooling and dashboards to proactively identify hardware problems.
• Improve the hardware stack end-to-end, including R&D for new hardware solutions for customers with net-new requirements.
• Own deployment reliability horizontally across all sites.
• Drive solutions that deliver value to customers by ensuring deployments are effective.
• Identify and fix underperforming deployments, ensuring they deliver clear, on-site impact.
• Scope and deliver custom hardware solutions when required, turning these into repeatable playbooks.

Requirements & Tech Stack

• Hands-on experience with the physical world.
• Ability to code and debug firmware, communicate with controllers, or script solutions in the field using modern tools.
• Comfort with Arduino projects, small robotics, or home electronics where you have wired and made things work.

Qualifications

• CS, EE, or Mechanical background.
• Strong new graduates with proven building experience are encouraged to apply.
• Ability to come up with creative solutions to unfamiliar problems and challenge the status quo.
• Willingness to travel extensively, with about one trip per week, often on short notice, to industrial sites such as steel mills, scrap yards, recycling facilities, and cement plants.
• Readiness to do whatever it takes to get a system back up and running when it is down.

Expected Impact

• 1 month in: Hands-on understanding of the hardware stack, ability to run routine fixes with light support.
• 3 months in: Independently handle field issues, contribute to hardware issue detection tooling, and ensure customers are realizing value from their deployments.
• 12 months in: Own field reliability across deployments and begin owning customer deployments end-to-end.