Learning Operations Support Coordinator

About the Role

ECLARO is seeking a Learning Operations Support Coordinator for their client in New York, NY, within the Financial Services Industry. This role offers an opportunity to gain experience in Learning & Development while contributing to high-quality learning experiences. The position involves coordinating day-to-day learning programs, utilizing technology, data, and AI-enabled tools for efficiency. The ideal candidate is curious, organized, comfortable with technology, and eager to learn, without needing prior expertise in Learning & Development or AI.

Key Responsibilities

• Support Learning Operations

• Coordinate learning programs, experiences, and events from planning to completion.

• Support learning calendars, enrollment, communications, materials, and program logistics.

• Maintain organized and up-to-date learning records, resources, trackers, and program documentation.

• Respond to inquiries and provide support to learners, facilitators, and team members.

• Ensure smooth operation of learning programs and a positive learner experience.

• Use AI & Technology

• Utilize AI-enabled platforms and digital tools to support daily tasks and enhance process efficiency.

• Explore how AI can assist with activities like drafting communications, content creation, research, information analysis, and report preparation.

• Learn new digital tools and share useful tips and use cases with the L&D team.

• Maintain curiosity about emerging technologies and their potential to support learning and team productivity.

• Work with Data & Insights

• Track participation, completion, learner feedback, engagement, and other learning metrics.

• Support the creation and maintenance of reports, dashboards, and recurring updates.

• Review data to identify trends, patterns, and opportunities for improvement.

• Translate learning data into actionable insights for team decision-making.

• Help Us Continuously Improve

• Identify opportunities to simplify, standardize, and streamline L&D processes.

• Maintain trackers, templates, workflows, and other team resources.

• Support the testing and implementation of new tools, processes, and ways of working.

• Contribute new ideas, demonstrate curiosity, and show a willingness to learn and experiment.

Requirements & Tech Stack

• Work or internship experience supporting programs, events, HR, Learning & Development, or operations.
• Strong organizational skills and attention to detail.
• Comfort working with technology and an interest in learning new digital and AI-enabled tools.
• Foundational skills working with data, spreadsheets, or reporting, with an interest in building analytical capabilities.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, follow through on commitments, and ask questions when needed.
• A collaborative, proactive mindset and willingness to learn.
• Curiosity about how technology, AI, and new ways of working can improve the employee learning experience.

Preferred Qualifications

• Experience with tools such as Microsoft Excel, PowerPoint, Teams, or similar workplace technology.
• Exposure to AI tools, learning platforms, reporting tools, or automation through coursework, internships, projects, or personal exploration.

Pay Rate

$36.36/Hour