Patient Financial Associate 1

Patient Financial Associate 1, ED Patient Access

About the Role

• This role applies only to the Emergency Department and BOS Digital Registration.
• Responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput.
• Will be responsible for meeting individual collection goals.
• Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers.
• Considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events.
• May require deployment of legal, ethical, and compliance-related documents that must be presented and thoroughly explained to the patient at the time of registration.
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.
• Sign-On Bonus: Up to $1,000.
• Estimated pay range: $17.62 - $22.38 / hour depending on experience.

Key Responsibilities

• Perform duties in areas of registration, financial screening, verification, and patient throughput.
• Meet individual collection goals.
• Collaborate with the clinical team.
• Present and explain legal, ethical, and compliance-related documents to patients.

Requirements & Tech Stack

• High School Diploma, Certifications, GED, or equivalent experience.
• Patient Access training course (completion and passing required).
• Ability to work in a fast-paced public health setting or Revenue Cycle setting.
• Demonstrated experience in payment collection (e.g., billing, sales, collections/Customer Service).
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Ability to multitask and have an agile mindset.
• Desired: Knowledge of healthcare regulatory guidelines (HIPAA, AHCA, EMTALA, etc.).
• Desired: Understanding of insurance contracts, collections, authorizations, and pre-certifications.
• Desired: Proficiency in Microsoft Office products.
• Desired: Experience with EMR applications.
• Desired: Knowledge of medical terminology.
• Desired: Bilingual English, Spanish/Creole.
• Minimum Required Experience: Less than 1 year.

Qualifications

• Associate's Degree preferred.
• In lieu of degree and/or experience, a highly motivated individual that can satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.