Analyst, Global Delivery

About the Role

Global Delivery is responsible for the delivery of products to customers in support of client marketing campaigns, account risk management, and depersonalized analytical data requests. This position is accountable for delivery of transactional, batch, and self-serve solutions for internal & external customers within the service level agreements. This is done through processing and loading of requests as per client requirements, thereby ensuring that good quality outputs and reports are produced and delivered to clients. This is a remote position which may require occasional in-person attendance at work-related events.

Key Responsibilities

• Deliver service excellence for Batch order fulfilment.
• Perform pre-validations and engage with Customer Engagement and Sales teams to understand requirements and address anomalies that impact quality.
• Produce good quality output within specified turnaround times to facilitate better credit decision-making by clients.
• Ensure any data-related concerns are addressed before delivering to customers.
• Validate batch fulfilment system setup and output – data extraction, cleansing & validation based on customer requirements.
• Review and process work requests using internally developed tools to ensure all requirements are met.
• Ensure good quality input data is processed to achieve a high match rate.
• Identify areas for improvement in efficiency and/or quality of processes.
• Adhere to documented processes and contribute to documentation reviews.
• Ensure queries and complaints are dealt with in a timely manner.
• Adherence to KPI metrics/goals.
• Willingness to work in US timings.

Requirements & Tech Stack

• High level of familiarity with Microsoft Office tools.

Qualifications

• Bachelor’s degree in engineering, operations research, or other equivalent field with a track record of academic excellence.
• A passion for service excellence.
• Strong attention to detail.
• Effective interpersonal and communication style with the ability to interact at multiple levels within and outside the organization.
• Ability to work independently and effectively within a team environment.
• Ability to plan and organise workload with guidance.
• Ability to problem solve efficiently and effectively.
• Ability to multitask in a fast-paced environment.
• Good time management skills.

Desirable

• Familiarity with credit bureau offerings.
• Experience with programming and data manipulation languages (Any ETL, Unix, SQL, Python).
• Basic knowledge of Autosys or other scheduling tools.

Required Knowledge And Experiences

• Strong coding and programming expertise in SQL; Python to support migration initiatives.