Customer Success Associate (CSA)

About the Role

Recruit CRM is building modern technology for recruitment professionals. As a Customer Success Associate, you will help customers get value from the Recruit CRM platform while developing practical experience in customer communication, product support, and relationship management.

Key Responsibilities

• Respond to client questions and support requests through chat and email with clarity, empathy, and professionalism.
• Learn the Recruit CRM platform thoroughly and guide users through relevant features and workflows.
• Understand customer needs, investigate user problems, and provide accurate, timely solutions.
• Document recurring issues and share useful customer insights with internal teams.
• Build positive, long-term client relationships through consistent follow-up and thoughtful communication.
• Work remotely for 8.5 hours per day, Monday through Friday.

Requirements & Tech Stack

• Open to students graduating or post-graduating in 2027.
• Strong written and verbal communication skills, with confidence communicating through chat and email.
• Customer-focused attitude, patience, curiosity, and a willingness to learn a SaaS product.
• Ability to understand user concerns, troubleshoot logically, and explain solutions in a simple manner.
• Comfort working independently in a fully remote environment and collaborating with distributed teams.

Selection Process

• Assignment
• HR discussion
• Manager interview
• Director interview
• CEO interview

This is a full-time role with compensation of ₹20,000 per month. Successful completion of training and strong performance may lead to a full-time opportunity with a CTC of ₹8 LPA.