Customer Support Specialist
GoInstaCare - For All Your Care Needs
Indore, Madhya Pradesh, IndiaFresher4m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Excel
- Nice to have
- Social mediaCustomer serviceRecruiting
- Work
- On-site in Indore
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%Excel9%Social media2%Recruiting1%of 149 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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About GoInstaCare
GoInstaCare is an AI-powered hiring platform for home care agencies, designed to help them find, screen, and hire qualified caregivers efficiently.
About the Role
The Client Support Specialist will assist agency clients in maximizing their use of GoInstaCare by promoting job openings on social media, managing job listings, and providing daily support.
Key Responsibilities
- Manually post agency job openings in relevant Facebook and LinkedIn groups, adhering to each group's specific posting rules.
- Identify, join, and maintain an updated list of active caregiver and home care job groups for each state.
- Set up and manage job listings on LinkedIn for agency clients.
- Write clear, accurate social media job posts incorporating the correct role, location, and apply link.
- Track all postings (agency, state, platform, date, group, and result) in a shared tracker.
- Re-post, refresh, and close job posts as openings are filled or change.
- Respond to comments and messages on posts, directing interested candidates to apply.
- Answer agency client questions via email or chat and assist with job posting setup on the platform.
- Verify that job posts and listings are live and accurate, flagging any issues to the team.
- Share weekly updates on postings and reach with the team.
- Report platform issues, bugs, and client feedback to the product team.
- Perform ad hoc tasks as assigned by your manager.
Requirements & Tech Stack
- Proficiency with Facebook and LinkedIn for business, including group functionalities and job listings.
- Good written English with clear, professional communication skills.
- Basic skills with spreadsheets, such as Google Sheets or Excel, for tracking purposes.
Qualifications
- Experience with social media, customer support, recruiting support, or a similar role is preferred.
- Freshers with strong skills are welcome.
- Organized, detail-oriented, and capable of managing repetitive tasks accurately.
- Willingness to learn the GoInstaCare platform and the US home care hiring industry.
- Ability to take direction and handle ad hoc requests.
- Prior experience in HR tech, recruitment, or home care is a plus.
Work Setup
- Remote
- Full-time or Part-time