ITOM Event Management Engineer
Infosys
Hyderabad, Telangana, India1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Help deskSIEMTroubleshootingOperationsData visualization
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting49%Operations46%Help desk28%SIEM19%of 99 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Role
Design, implement, and support ServiceNow ITOM Event Management solutions.
Key Responsibilities
- Configure Event Management, Alert Correlation, Alert Aggregation, and Event Rules to reduce noise and improve operational visibility.
- Integrate monitoring tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, and Nagios with ServiceNow Event Management.
- Configure and maintain MID Servers, Discovery schedules, and Service Mapping solutions.
- Ensure accurate population and maintenance of CMDB data through Discovery and integration processes.
- Develop custom event processing rules, transform maps, scripts, and automation workflows.
- Implement automated incident creation, alert enrichment, and remediation workflows using Flow Designer and IntegrationHub.
- Troubleshoot event ingestion, alert correlation, CMDB, and integration-related issues.
- Collaborate with infrastructure, application, cloud, and operations teams to improve monitoring and service visibility.
- Perform root cause analysis of recurring incidents and recommend proactive monitoring solutions.
- Support platform upgrades, patches, and new feature implementations within the ITOM suite.
- Create dashboards, reports, and operational metrics to track event management effectiveness.
- Develop technical documentation, SOPs, and knowledge articles.
- Follow ITIL best practices for Event, Incident, Problem, and Change Management processes.
Requirements & Tech Stack
- ServiceNow ITOM Event Management
- ServiceNow Event Management
- Alert Correlation
- Alert Aggregation
- Event Rules
- Splunk
- Dynatrace
- AppDynamics
- SolarWinds
- SCOM
- Nagios
- MID Servers
- Discovery schedules
- Service Mapping
- CMDB
- Flow Designer
- IntegrationHub
- ITIL