Content Strategy Analyst II

About the Role

Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.

This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

Key Responsibilities

• Work with cross-functional teams and multiple business/product owners to create and update technical content.
• Be accountable for the successful completion of high-quality projects within the technical writing function.
• Ensure updates are made to content in accordance with the CS&D writing standards.
• Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels, including web and mobile.
• Provide excellent customer service to business partners and customers.
• Author in XML or markdown, tools utilized for content creation and editing.
• Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation.

Requirements & Tech Stack

• Experience with Microsoft Office products.
• Experience with or prepared to learn content management system (CMS) and other authoring tools, such as Ixiasoft, Oxygen, XML, xMetal, Visual Studio Code.
• Basic understanding of DITA/XML, HTML, and PDF.
• Familiarity with taxonomy and entitlements within HTML, Markdown, and XML.
• Willingness to learn and expand knowledge of Information Architecture.

Qualifications

• Possesses strong organizational and time management skills.
• Exhibits strong written and verbal communication skills.
• Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks.
• Adaptable to dynamic change and ambiguity, thriving in a fast-paced environment.
• Ability to identify process improvement opportunities.
• Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships.
• Exhibits the highest degree of professionalism, accountability, and empowerment to drive results.
• Basic working understanding of content localization.
• Ability to work independently, including the ability to problem-solve and troubleshoot.
• Willingness to mentor and train peers.