Lounge Attendant

About the Role

The Barista brews coffee, tea, and other specialty drinks while providing excellent customer care.

Key Responsibilities

• Greet guests in a polite, positive manner; and take beverage orders.
• Identify items and corresponding cost of items and tabulate bills using cash register, calculator, or other price equipment.
• Prepare requested drink and deliver to customer.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain cash register and contents within.
• Turn in cash drawer and sales reconciliation at shifts' end.
• Smile and greet customers entering unit; answer customers' questions, and provide information on company policies.
• Thank each customer.
• Maintain clean and orderly work area; stock and maintain area with various supplies.
• Serve other items as per unit guidelines.
• Maintain awareness of safety issues, and report them immediately to your manager.

Requirements & Tech Stack

• Coffee equipment - grinders, brewers, espresso machines, etc.
• Touch-screen computer or register/POS system.
• Credit card machine.

Qualifications

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong sanitation habits.
• Mathematic skills.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Ability to stand for the entire work day.
• Ability to read and write work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.

Physical Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Climbing steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Physical presence at the job site is essential to perform job duties.