HR Operations Associate

About the Role

• Provide everyday HR support for employees, making it simple and effective.
• Act as a first point of contact for employees.
• Support key HR moments such as onboarding and offboarding.
• Maintain accurate and useful HR information and systems.
• Learn about the use of Workday, AI, and other tools for employee experience at scale.

Key Responsibilities

• Provide friendly, first-line support for everyday employee and manager HR questions, escalating complex, sensitive, or employee relations matters.
• Support onboarding and offboarding processes to ensure a smooth employee experience.
• Complete routine Workday transactions for offboarding, onboarding, mobility, and time & absence processes, ensuring accuracy of employee records and HR data.
• Maintain HR knowledge content, including articles, FAQs, and guidance, and flag unclear, outdated, or missing information.
• Use approved AI tools to find information, improve content, and increase efficiency in routine work, ensuring careful output review and protection of confidential information.
• Assist employees and managers in effectively using Workday and HR self-service tools.
• Identify recurring questions or process issues and report them to the team for continuous improvement of HR support.

Requirements & Tech Stack

• Interest in building a career in HR Operations, People Operations, or a similar field.
• Some experience in an administrative, operational, customer service, or people-focused environment.
• Organized and detail-oriented with a focus on accuracy.
• Clear and empathetic communication skills with an enjoyment for helping people find answers.
• Comfortable learning new technology and following established processes.
• Interest in using AI and other technology responsibly for effective work.
• Ability to handle confidential information thoughtfully and know when to seek guidance.

Qualifications

• Workday experience is helpful but not required.
• Previous HR experience is helpful but not essential.