Customer Success Associate

Season Two

About the Role

We are looking for a motivated and confident Customer Success Associate to join our team. The candidate will be responsible for contacting potential and existing customers over the phone to inform them about our products/services, generate leads, and support business growth.

Key Responsibilities

• Make outbound calls to potential and existing customers.
• Explain company products/services clearly and effectively.
• Generate and qualify leads, convert to admissions.
• Follow up on inquiries and maintain customer interest.
• Maintain accurate records of calls and customer details.
• Achieve daily/weekly/monthly calling and sales targets.
• Handle customer questions and provide appropriate solutions.
• Coordinate with the sales team when required.

Qualifications and Requirements

• Good communication skills (local language + basic English preferred).
• A bachelor’s degree in any field is preferred.
• Confident and persuasive speaking ability.
• Basic computer knowledge.
• Ability to handle rejection and remain motivated.
• Prior experience in sales is an advantage (Freshers can also apply).

Skills Required

• Strong verbal communication
• Customer handling skills
• Active listening
• Time management
• Positive attitude

What You Will Learn

• Practical sales techniques and customer engagement strategies
• Handling objections and closing sales effectively
• Product knowledge and upselling skills
• Relationship building and customer retention
• Team collaboration and workplace professionalism