Apprentice-Service Desk Engineer

Role Description

• Full-time, on-site role based in Delhi, India.
• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to user requests and log and track incidents.
• Troubleshoot common IT problems and guide users through resolutions.
• Escalate complex issues to senior engineers.
• Maintain accurate documentation of support activities.
• Monitor service desk queues and ensure timely follow-up.
• Deliver professional, customer-focused communication in line with company standards and service-level agreements.

Key Responsibilities

• Respond to user requests.
• Log and track incidents.
• Provide first-level technical support for hardware, software, and network-related issues.
• Troubleshoot common IT problems.
• Guide users through resolutions.
• Escalate complex issues to senior engineers.
• Maintain accurate documentation of support activities.
• Monitor service desk queues.
• Ensure timely follow-up.
• Deliver professional, customer-focused communication.

Qualifications & Skills

• Skills in Technical Support and Help Desk Support.
• Skills in Troubleshooting and Service Desk operations.
• Strong Customer Service skills.
• Basic understanding of computer hardware, operating systems (Windows/Linux), and common office applications.
• Ability to learn quickly.
• Ability to follow standard procedures.
• Ability to work effectively in a team-oriented environment.
• Good written and verbal communication skills in English.

Preferred Qualifications

• Familiarity with ticketing or IT service management tools is an advantage.
• Additional local language proficiency is a plus.
• Relevant diploma or bachelor’s degree in IT, Computer Science, or a related field.
• Fresh graduates and entry-level candidates are encouraged to apply.