Application Specialist I

About the Role

D.R. Horton, Inc. is currently looking for an Application Specialist I.

Key Responsibilities

• Support internal and external users with system and process questions in a variety of software products predominantly through email, chat, or phone.
• Learn, communicate, and understand the various business processes utilized by Sales, Construction Management, Operations, Purchasing, Accounting, and vendor partners within a new home construction environment.
• Troubleshoot software and develop test cases within the software set to validate and confirm issues reported by end users.
• Identify and communicate issues and trends to other teams, with the ability to identify the overall business impact and urgency for resolution.
• Aid in the implementation and post-implementation support of new applications.
• Participate in communication and logging of software defects/enhancements to design and development teams.
• Perform Quality Assurance (QA) testing based on issues reported by end users.
• Increase knowledge and experience to become a subject matter expert for new software programs supporting Sales, Construction Management, Operations, Purchasing, Accounting, and external vendor partners.
• Participate in user requirement definition and analysis.
• Conduct all business in a professional and ethical manner.
• Ability to work periodically after hours and on weekends.
• Ability to work overtime.
• Ability to travel overnight.

Requirements & Tech Stack

• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and email.

Qualifications

• High school diploma or general education degree (GED).
• Ability to learn new applications and business processes in a rapidly changing environment.
• Experience working independently and in a collaborative environment.
• Experience providing customer service to both technical and non-technical end users.
• Excellent grammar, spelling, reading, writing, and proof-reading skills.
• Possess analytical skills and excellent communication skills to provide quality customer service while solving problems.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form, or via DRH applications.

Preferred Qualifications

• Bachelor's degree in Business, Finance, Accounting, Construction, MIS, or Project Management from a four-year college or university is a plus.
• Working knowledge of JD Edwards or similar accounting system and related integration software systems is preferred.
• Experience with Homebuilder Sales or Scheduling software, or a strong background in home building concepts is a plus.
• Prior consulting experience is a plus.