Customer Support Associate, Email & Chat

About Medinex Workforce

Medinex Workforce provides workforce solutions and talent development, connecting emerging talent with industry projects and hands-on experience.

Role Overview

We are hiring a Customer Support Associate for a 1 to 3-month full-time remote role. This position focuses on handling customer queries, troubleshooting user issues, providing clear email and chat correspondence, and ensuring high service standards.

Key Responsibilities

• Respond promptly and professionally to inbound user inquiries across email and live chat platforms.
• Investigate and resolve user issues by following standardized troubleshooting procedures.
• Log, prioritize, and update customer interaction records and tickets within CRM systems.
• Coordinate with internal technical and operations teams to escalate unresolved matters efficiently.
• Maintain daily response-time targets and quality benchmarks according to company service guidelines.

Requirements

• Any Graduate or final-year student in Arts, Commerce, Science, Business, or related streams (Freshers welcome).
• Strong written English skills with professional tone and email etiquette.
• Good typing accuracy and comfort managing simultaneous chat interactions.
• Patient, empathetic approach to customer handling and issue resolution.
• Dedicated laptop or desktop computer with a reliable high-speed internet connection.

Technical Skills & Tools

• Email Support
• Live Chat
• CRM
• Ticket Resolution
• Issue Escalation

Qualifications

• Customer Support
• Written Communication
• Customer Service
• Problem Solving
• Client Relations

Compensation & Details

• Stipend: ₹14,000 – ₹15,000 per month
• Duration: 1 to 3 Months
• Work Mode: Remote (India)
• Certificate: Internship completion certificate upon successful project delivery.