Customer Contact Comms Associate-Messaging
Accenture in India
Bengaluru, Karnataka, India1–3 yrs1d agovia LinkedIn
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.
About the Role
You will be aligned with our Customer Support vertical.
Key Responsibilities
- Manage and resolve customers' queries.
- Handle escalations and complaints of dissatisfied customers and provide resolutions.
- Close faults and complaints within SLAs.
- Interact primarily within your own team and direct supervisor.
- Solve routine problems largely through precedent and referral to general guidelines.
- Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Make decisions that impact your own work.
- Function as an individual contributor as part of a team with a predetermined, focused scope of work.
Requirements & Tech Stack
- Omnichannel - Customer Service
- Primary skill: Customer Service - P1
- Good in email and chat process.
- Good typing skills are preferred.
- Ability to work in rotational shifts.
Qualifications
- Any Graduation