Jr UX Content Strategist

About the Role

Nuuly is seeking a Jr. UX Content Strategist to create customer-facing copy, engaging members from their initial FAQ searches to shipment notifications. This role offers mentorship and the opportunity for rapid ownership in a fast-paced, agile environment.

Key Responsibilities

• Write
• Draft copy for operational messaging (emails, SMS, etc.), ensuring brand voice alignment with the creative team.
• Write education content, including FAQs and Help Center content.
• Apply AI conversational design best practices for AI agents.
• Write accessibility copy (voiceover/screen-reader text, ARIA labels) for new and existing experiences.
• Draft initial UX copy for product features.
• Write App Store release notes.
• Collaborate
• Partner with UX Designers, Strategists, Product Managers, and Engineers in an agile, sprint-based environment to deliver content from concept to launch.
• Present copy and content strategy to stakeholders, incorporating feedback efficiently.
• Deliver & Govern
• Publish and manage content in Nuuly’s CMS.
• Maintain the Operational Email Copy Doc as the single source of truth for live operational copy.
• Support periodic site content audits for accuracy and consistency.
• Support
• Support AEO (answer engine optimization) content execution and reporting using tools like Profound.

Requirements & Tech Stack

• Basic
• Bachelor’s degree or equivalent experience in a related field (UX, HCI, Communications, Marketing, English, Psychology, or similar).
• 0–2 years of experience in UX writing, content design, or content strategy (internship or agency experience welcome).
• A portfolio or writing samples demonstrating process and ability to write across different digital channels is required with application.
• Bonus
• Experience working in an agile/sprint environment with Product Managers, Designers, and Engineers.
• Technical competency with tools such as Figma, FigJam, and Jira.
• Familiarity with accessibility basics (ARIA, screen reader behavior).
• Familiarity with SEO/AEO basics.
• Comfortable working in a CMS (e.g., Contentful).
• Practical experience using AI tools (e.g., ChatGPT, Claude) for work tasks.

Desired Skills + Attributes

• Strong written and verbal communication skills, with an eye for clarity and consistency.
• Detail-oriented and organized, especially with recurring deliverables.
• Curious and eager to learn about UX tools, content strategy, and emerging technology.
• Adaptable and solution-oriented in a fast-paced, evolving environment.
• Confident presenter, comfortable sharing work and ideas clearly with stakeholders.
• A kind, collaborative teammate who connects easily and keeps the customer in mind.