Intern, Human Resource Operations

About the Role

This is a hands-on internship within ThoughtSpot's People & HR Operations team. You will work across the full Hire-to-Retire lifecycle, handling operational work that keeps the employee experience consistent and compliant. This role is for individuals who are detail-oriented, comfortable juggling multiple tasks, and want exposure to HR Operations at a Gartner Magic Quadrant-recognised tech company.

Key Responsibilities

• Onboarding & New Hire Administration

• Prepare and send new hire welcome emails and Day 1 logistics.

• Create employee profiles in Rippling.

• Assign and track completion of new hire onboarding tasks in Rippling.

• Send and track completion of new hire documentation.

• Coordinate IT provisioning requests for new hires.

• Set up and administer new hire orientation sessions.

• Prepare region-wise new hire checklists and add them to onboarding SOPs.

• Track Day 1 readiness checklist and flag exceptions.

• Monitor and follow up on incomplete onboarding tasks.

• Maintain the new hire tracker and update status fields weekly.

• Offboarding & Exit Administration

• Initiate offboarding workflows in Rippling.

• Send exit documentation packages to departing employees.

• Track return of company assets.

• Track completion of offboarding tasks and follow up on outstanding items.

• Update employee status in Rippling post last working day.

• Prepare region-wise employee-facing offboarding checklists and link them to existing SOPs.

• Employee Data & HR Transactions

• Process employee data change requests in Rippling.

• Generate and send standard employment letters.

• Process probation confirmation updates in Rippling for non-US employees.

• Update employee records following approval of lifecycle changes.

• Maintain the HR transactions tracker and update status on each request.

• Follow up on pending approvals and incomplete data change requests.

• Compliance & Audit Support

• Run regular audits of new hire task completion and flag non-compliance.

• Maintain and update compliance trackers for onboarding and offboarding.

• Run a monthly audit for completion and acknowledgement of mandatory HR policy sign-offs and compliance requirements.

• Maintain audit logs and ensure documentation is filed and accessible.

• Benefits Operations

• Manage additions and deletions of employee benefits data.

• Handle first-level employee benefits queries and escalate where needed.

• Follow up with new joiners to ensure completion of benefits enrolment.

• Ensure completion of nominations by new joiners.

• Coordinate with insurers and brokers on employee queries.

• Guide employees through the GMC and OPD claims process.

• Manage documentation and system updates for Maternity Leave and Paternity Leave in India.

• Ticketing & Employee Support

• Monitor the HR Jira board: triage new tickets, update status, and follow up on overdue items.

• Respond to routine employee queries in the #mypeople Slack channel.

• Escalate complex or sensitive queries to senior HR Ops team members.

• Log all employee interactions and resolutions in Jira.

• Send acknowledgement and status update messages to employees on open tickets.

Requirements & Tech Stack

• Experience with tools like Google Sheets, Jira, and Slack.
• Experience with Rippling is a plus.

Qualifications

• Pursuing or recently completed a degree in HR, Business Administration, or a related field.
• Strong attention to detail.
• Ability to manage multiple tasks and follow up proactively.
• Discretion when handling sensitive and confidential employee information.
• Eagerness to learn how HR Ops works inside a global tech company.
• Clear written communication.