Billing Representative

About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

Key Responsibilities

• Meet standard performance targets, including Quality, Turnaround Time (TAT), and Net Promoter Score (NPS).
• Clearly communicate and resolve customer/broker queries via email or phone.
• Work independently with minimal supervision and adhere to all process guidelines.
• Communicate process failures and propose remediation, including developing remediation plans across various mediums (verbal, writing, PowerPoint).
• Maintain expert-level knowledge of the Eligibility process and provide input to Leadership on any process gaps.
• Ensure compliance with internal policies and procedures, external regulations, and information security standards.
• Comply with all applicable Company policies, procedures, and business directives, including those relating to work location, team assignments, work schedules, and flexible work arrangements.

Requirements & Tech Stack

• Proven good interpretation of SOP guidelines.
• Proven eagerness to take on more responsibilities and execute ad hoc tasks.
• Minimum understanding of Healthcare terminologies/concepts.
• Proven solid computer skills, including working knowledge of MS applications and keyboarding skills.
• Moderate proficiency with Microsoft Word and Excel.
• Proven excellent communication skills in both verbal and written formats.
• Proven ability to work in permanent night shifts and extended shifts as per business needs.
• Proven attention to detail – should be quality focused.
• Proven good team player and ability to work with minimal supervision.
• Proven flexibility and ability to adapt based on business needs.

Qualifications

• A bachelor's degree (B. Com/BA) or equivalent experience.