Administrative Assistant-11
UPS
Pune City, Maharashtra, IndiaFresher4h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- SalesCustomer serviceStakeholder managementSurveyingOperations
- Work
- On-site in Pune City
- Pay
- Not stated by the employer.
- Skill demand
- Stakeholder management26%Customer service7%Sales4%Surveying1%of 100 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
Entry level to an administrative support career progression.
Key Responsibilities
- Provides comprehensive customer service support to both external and internal stakeholders, including but not limited to Sales Support, Healthcare, Claims, Commercial Support, Brokerage, SCS, and Billing and any future commercial and support functions.
- Ensures the maintenance of positive customer relations and the fair, effective resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws.
- Develops organization-wide initiatives to proactively inform and educate customers.
- Formulates improvement plans based on customer survey feedback.
- Offers customer service support through various channels such as calls, emails, SMS, and chats.
- Processes back-office activities and monitors the resolution process of customer cases.
- Documents incoming information regarding customer concerns and conducts thorough investigations until the case is resolved.
- Provides administrative or technical support to ensure effective on-going operations.
- Applies knowledge of established processes and procedures to execute with excellence.
- Applies foundational skills to perform routine, clearly defined administrative tasks.
- Work is guided and reviewed by a more experienced colleague.
- Impacts the accuracy of own work.
Qualifications
- None explicitly stated, but the role is described as "Entry level to an administrative support career progression."