Telecom Customer Service Representative
HawkBrook
Houston, TXFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer serviceCRMMicrosoft Office
- Work
- On-site in Houston
- Pay
- Not stated by the employer.
- Skill demand
- Customer service84%CRM16%Microsoft Office11%of 19 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
HawkBrook is looking for a friendly, motivated Customer Service Representative to join our growing Telecom Support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service and client-facing roles. You will handle customer inquiries as well as management of current accounts across phone and personal relationship management, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.
Key Responsibilities
- Provide accurate information and resolve issues in a timely manner
- Maintain detailed and clear customer records
- Work closely with internal teams to support customer needs
- Follow company procedures and contribute to service improvements
- Ensure a positive customer experience with every interaction
Qualifications
- Strong communication and active listening skills
- A calm, supportive and patient approach
- Comfortable working in a fast-paced environment
- Basic IT proficiency (MS Office, email, CRM systems)
- Problem-solving mindset and attention to detail
- Team-oriented and eager to learn
- No specific qualifications required; all applicants welcome.
What We Offer
- Comprehensive training and ongoing development
- Opportunities for progression into senior support or team lead roles
- Employee assistance program and wellbeing support
- Inclusive and supportive workplace culture