Front House Associate

Daspan House

About the Role

As a Front House Executive with Daspan House, you will be an ambassador for the warm service & hospitality we would like to provide our guests. Your warm, personal attention provides a memorable first impression for guests, making them feel welcomed and valued.

Key Responsibilities

• Consistently offer a professional, friendly greeting and engaging service.
• Answer all telephone enquiries and record all reservations & bookings into the system.
• Understand the operations of the running of the hotel.
• Make sure rooms are thoroughly checked before every check-in.
• Never leave the desk empty.
• Check-in & check-out for all guests.
• Check with servers what printing material they need.
• Be aware of all promotional material / special room rates and any events.
• Assist guests regarding inquiries about room types, facilities in the hotel, food and beverage menu items in an informative and helpful way.
• Assist as a concierge for tourist attractions and various rental services.
• Understand the software thoroughly for Daily & Monthly Reports.
• Overlook housekeeping & general cleanliness of all common areas.
• Keep a track of all petty cash vouchers.
• Other duties as assigned.

Qualifications

• Previous service experience an asset.
• Previous Point of Sale System experience an asset.
• Previous Reservations systems experience an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Work Conditions

• Comfortable being on your feet throughout the day.
• Comfortable with night shifts.