Infra Tech Support Practitioner Copy 02

About the Role

Discover the opportunity to build knowledge and support the team while participating in problem-solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued.

Key Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Qualifications

• Bachelor's Degree in a relevant field of studies.
• Beginner proficiency in Service Desk Management.
• Intermediate proficiency in problem solving.
• Beginner proficiency in communication skills.
• Intermediate proficiency in customer service.
• Beginner proficiency in incident management.
• Beginner proficiency in data analysis.

It is advantageous to have prior experience in relevant related skills.