Travel Sales Consultant

HAPTRIP

Gurugram (Hybrid - with work from home flexibility)

About the Role

The Travel Sales Consultant is a full-time, hybrid role focused on engaging with clients to understand their travel needs, recommend suitable destinations and packages, and convert inquiries into confirmed bookings.

Key Responsibilities

• Engage with prospective and existing clients to understand travel needs.
• Recommend suitable destinations and packages.
• Convert inquiries into confirmed bookings.
• Manage travel arrangements.
• Prepare detailed itineraries.
• Handle reservations for flights, hotels, and activities.
• Coordinate with internal teams and external partners for smooth execution.
• Provide responsive customer service.
• Resolve issues before and during travel.
• Maintain accurate records in booking and CRM systems.
• Meet sales targets.
• Follow up on leads.
• Contribute insights to improve offerings and customer experience.

Requirements & Tech Stack

• Travel Consulting
• Travel Management
• Travel Arrangements
• Reservations (flights, accommodations, transportation, packaged tours)
• Customer Service
• Booking platforms, GDS or online travel tools
• Sales aptitude (lead follow-up, negotiation, closing skills)
• Spoken and written communication skills in English
• Comfort working in a hybrid environment in Gurugram.

Qualifications

• Demonstrated skills in Travel Consulting and Travel Management.
• Experience handling Travel Arrangements and Reservations.
• Strong Customer Service skills, with a focus on clear communication, responsiveness, and problem-solving.
• Ability to work with booking platforms, GDS or online travel tools, and maintain accurate documentation and records.
• Sales aptitude, including lead follow-up, negotiation, and closing skills, with a track record of meeting or exceeding targets.
• Excellent spoken and written communication skills in English; additional languages are an advantage.
• Comfort working in a hybrid environment in Gurugram.
• Prior experience in a travel agency, tour operator, or corporate travel environment is preferred.
• A degree or diploma in Travel, Hospitality, Business, or a related field is beneficial.