Customer Service Representative
Motion
Chesapeake, VA0–3 yrs4h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 3 years · Diploma
- Must know
- Customer serviceSalesBusiness analysisOperations
- Work
- On-site in Chesapeake
- Pay
- Not stated by the employer.
- Skill demand
- Customer service95%Sales25%Operations15%Business analysis2%of 148 similar entry-level jobs posted in the US this week
- Listed
- Nov 9, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
Key Responsibilities
- Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory, or supplier inventory.
- Determines the most cost-effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
Requirements & Tech Stack
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems, and searching capabilities to find products on the internet.
- Product knowledge is preferred.
- Excellent driving record preferred.
Qualifications
- Typically requires a high school diploma or GED.
- Zero (0) to three (3) years of related experience or an equivalent combination.
Note: All company vehicles are subject to continuous video monitoring.