Customer Service Representative

About the Role

Serve as the primary point of contact for clients and customers, engaging with diverse clients, resolving inquiries efficiently, and contributing to a positive customer experience.

Key Responsibilities

• Manage incoming calls using multi-line phone systems, providing prompt and courteous assistance.
• Utilize computer literacy and proficiency in productivity software such as Microsoft Office, Google Workspace, and spreadsheets to document interactions accurately.
• Handle data entry tasks with precision, maintaining organized records of customer interactions, appointments, and inquiries.
• Provide front desk support, greeting visitors, managing office duties, and maintaining a professional environment.
• Assist with calendar management and scheduling appointments.
• Support clerical tasks including filing, proofreading, and maintaining office supplies.
• Communicate effectively via phone and email, demonstrating excellent phone etiquette and client communication skills.
• Collaborate with team members to enhance office productivity and ensure timely resolution of customer issues.

Requirements & Tech Stack

• Strong computer skills with familiarity in Microsoft Office Suite, Google Workspace, spreadsheets, and data entry software.
• Excellent organizational skills with the ability to multitask efficiently.
• Proven experience in office management, administrative support, or front desk roles.
• Customer service expertise with demonstrated ability to handle inquiries via phone communication professionally.
• Exceptional phone etiquette combined with strong interpersonal skills.
• Ability to manage time effectively while prioritizing tasks such as filing, proofreading, and calendar management.

Qualifications

• Bilingual abilities are highly desirable.
• Experience with medical or dental receptionist duties or personal assistant responsibilities is advantageous but not mandatory.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location

• In person