Relationship Banker, Nashville Market

About the Role

At Bank of America, our purpose is to help make financial lives better through the power of every connection. We are committed to fostering an inclusive workplace where every teammate has the opportunity to succeed and build a career.

Key Responsibilities

• Engage clients in the lobby to educate and assist with conducting transactions through self-service resources (e.g., mobile banking, online banking, ATM).
• Accurately and efficiently process cash transactions for clients.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their financial goals.
• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Requirements & Tech Stack

• Spanish Language Required
• High School Diploma / GED / Secondary School or equivalent
• Ability to work weekends and/or extended hours, potentially scheduled at any financial center location within a reasonable distance.
• Shift: 1st shift
• Hours Per Week: 40

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Passionate, committed, and driven to deliver an experience that improves clients' financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on how to conduct simple banking transactions through self-service technologies.
• Applies strong critical thinking and problem-solving skills.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.

Desired Qualifications

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business-relevant Associate’s Degree (e.g., business management, business administration, finance).

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management