Pay Operations Specialist 1

About the Role

The Associate Specialist Pay Operations provides foundational support to the payroll function by assisting with routine payroll tasks, ensuring data accuracy, and supporting team workflow. This role focuses on timekeeping, payroll preparation, and exceptional internal customer service.

Key Responsibilities

• Review and validate employee timecards, hours worked, and attendance records.
• Assist with data entry, adjustment, and pay calculations.
• Respond to routine employee pay questions and escalate complex matters as needed.
• Prepare payroll adjustments for processing, ensuring accuracy and completeness.
• Perform basic audits, including missing punches, overtime review, and exception reporting.
• Work with managers and employees to correct and approve timecards ahead of the payroll deadline.
• Support off-cycle payroll processing as directed.
• Maintain payroll files and documentation in accordance with People Team and compliance standards.
• Support quarterly and year-end requests.
• Participate in preparing and maintaining SOPs.
• Perform other duties as assigned.

Requirements & Tech Stack

• Strong analytical and problem-solving skills with exceptional attention to detail.
• Ability to research payroll discrepancies, reconcile data across multiple systems, and identify root causes of pay issues.
• Demonstrated ability to maintain confidentiality while handling sensitive employee information.
• Strong customer-service and communication skills with the ability to explain payroll-related information clearly and professionally.
• Proficiency with Microsoft Excel.
• Ability to quickly learn payroll, HRIS, workforce-management, and case-management systems.
• Ability to prioritize competing demands and meet critical deadlines in a high-volume, time-sensitive payroll environment.
• Demonstrates ownership, sound judgment, risk awareness, and a continuous-improvement mindset.
• High attention to detail and accuracy.
• Strong organization skills, with the ability to prioritize and meet deadlines.
• Knowledge of standard office equipment and business applications.
• Must be able to read, write, speak, and understand the English language.
• Experience with UKG is a plus.

Qualifications

• Bachelor's Degree in a related field required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Entry-level position.
• Related payroll, systems analyst, or HR experience preferred.

Additional Notes:

• A credit history check from a national credit bureau will be conducted for all candidates.