Payment Poster

About the Role

The Payment Poster is responsible for data entry of payments, contractual allowances, and other adjustments in an accurate and timely manner. Maintaining accurate account balances in accordance with contractual obligations, fee schedules, or regulations is a required job duty.

Key Responsibilities

• Post all payments received from the bank lockbox with 24 hours.
• Post contractual allowances and other write-offs as authorized by supervisor, director, or VP in accordance with the authority chart.
• Post non-payment EOBs received from payers using appropriate transaction codes.
• Post and reconcile all ERAs to bank balance.
• Scan and upload EOBs remit and other related documents to document storage.
• Post refunds as authorized by management and in accordance with the authority chart.
• Ensure accurate account balances for proper account processing and reporting, requesting contractual allowances, adjustments, and balance transfers as necessary.
• Investigate posting errors and make corrections as required.
• Complete daily and weekly productivity/performance reporting as directed by management.
• Perform other duties and projects as assigned.

Requirements & Tech Stack

• Microsoft Word, Excel
• Experience in computer programs such as Microsoft Word, Excel.

Qualifications

• High School diploma or equivalent as a minimum requirement.
• Previous experience with interpretation of insurance plan benefits, conditions of payment, and billing requirements.
• Previous customer service experience in a similar field, including employment as a call center worker, credit authorizer, or customer service representative, is also beneficial.
• Due to the sensitivity and confidentiality of financial records, collectors are required to be in strict accordance with the rules regarding collection attempts regulated by the Federal Trade Commission (FTC).
• General understanding of all revenue cycle functions and interrelationships.
• Must be versatile, flexible, and able to perform in stressful situations.
• Must have good time management and organizational skills.
• Strong written and oral communication skills.
• Must be able to organize and prioritize high volume workload.
• Extensive experience with data entry.
• Must be able to function with minimal supervision and complete understanding and respect of confidentiality.
• Interprets and works toward policy and procedure modification that are in accordance with State and Federal Laws, JCAHO, HCFA, and other regulatory boards as required by state and federal laws as well as the mission statement.

Work Environment: Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high-paced and stressful; must be able to cope mentally and physically to the atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.