Associate (CE), Customer CoE

About the Role

Bain Capability Network (BCN) Customer COE, part of Bain’s expert client delivery network, focuses on providing expertise, speed, and competitiveness to Bain’s Pricing, Commercial Excellence, Marketing & Customer Experience projects. The CoE develops products and delivers solutions to help clients identify and fulfill their full potential across the sales value chain and customer journey. It offers a fast-paced, dynamic environment with continuous innovation and learning, professional development opportunities, global experience, and a collaborative team culture.

What You’ll Do

The role is focused on developing and deploying solutions to help clients accelerate sustainable growth through their go-to-market engine. This includes market opportunity identification, coverage planning, pricing, account cadence, and optimization of sales and marketing functions. The Associate will drive the development and deployment of cutting-edge solutions, supported by analysis of client data and benchmarks, and define roadmaps for client engagements.

• Lead and execute key client delivery and analyses across identified Go-to-Market (GTM) levers, from solution ideation to development.
• Ensure timely, high-quality, and error-free analysis and output.
• Apply strong problem-solving skills and specialized knowledge of analytical tools and best practices.
• Demonstrate logical thinking and apply sound business judgment throughout project stages.
• Brainstorm with the BCN Project Leader/Manager and Bain consulting/specialist teams on client projects and new Intellectual Property (IP) development.
• Drive insights through data analysis and story-lining deliverables to prove/disprove hypotheses.
• Provide feedback, coaching, and mentoring to analysts.

Key Responsibilities

• Lead a work-stream end-to-end, from ideation to delivery and presentation.
• Lead discussions with key internal and client stakeholders, including Bain Partners, Directors, and Case teams.
• Work under the guidance of the COE Project Leader/Manager.
• Play a key role in output delivery and client communication.

Requirements & Tech Stack

• MS-Excel (advanced, hands-on execution expertise)
• MS-PowerPoint (hands-on execution expertise)
• Tableau (prior experience preferred)
• Alteryx (prior experience preferred)

Qualifications

• Experience:
• Undergraduate studies: 2-5 years of relevant work experience in industry or consulting firms.
• Postgraduate studies: 0-3 years of relevant work experience in industry or consulting firms.
• Exposure to go-to-market strategy, sales strategy, and execution.
• Excellent analytical and communication skills.
• Experience working in a team environment with the ability to handle multiple tasks and tight timelines.
• Ability to combine business context and technical implementation.
• Excellent time management and prioritization skills.
• Ability to drive thought leadership with guidance.
• Ability to brainstorm with project leader, partner, and clients to develop creative solutions to complex problems.