Associate IT Security Analyst

Key Responsibilities

• Perform daily identity and access administration activities across supported applications and directory services.
• Fulfill approved access requests, troubleshoot routine account issues, and maintain accurate operational records.
• Contribute to process improvements.
• Follow established security standards and approval requirements.
• Escalate complex issues and exceptions to appropriate resources.
• Create, modify, disable, and maintain accounts and approved access for employees, contingent workers, providers, students, and other authorized users.
• Process onboarding, transfers, name changes, terminations, and reinstatements.
• Administer approved access across Active Directory, SailPoint ISC, Epic, Citrix, servers, shared folders, and various other applications.
• Support privileged accounts, bulk provisioning, and Epic Data Courier activities.
• Manage ServiceNow requests and incidents, verify approvals, document actions, and communicate status.
• Resolve routine account, permissions, password, MFA, and VPN issues.
• Follow identity verification, confidentiality, and least-privilege requirements.
• Maintain accurate operational records, procedures, and control evidence.
• Escalate access discrepancies or security concerns.
• Participate in cross-training, knowledge sharing, process improvements, and implementation of approved access workflows.
• Provide team coverage and on-call support (following training).
• Perform other duties as assigned.
• Contribute to the implementation of new security initiatives.
• Accurately triage and analyze low complexity customer requests and resolve or escalate them efficiently.
• Aid with external and internal audit efforts by providing accurate user account information and process documentation.
• Support tasks for projects, testing, and documentation.
• May provide training to other team members.

Requirements & Tech Stack

• Basic knowledge of information systems.
• Knowledge of current theories and practices in identity and access management.
• Knowledge of current theories and practices in information security.

Qualifications

• Associate degree in a related technical/business area plus 0-2 years of experience in IT.
• Alternatively, 3 years of additional experience can be substituted in lieu of a degree.