Helpdesk Associate, ITIL
NTT DATA North America
Bangalore Urban, Karnataka, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Help deskCustomer serviceTroubleshooting
- Nice to have
- Microsoft Office
- Work
- On-site in Bangalore Urban
- Pay
- Not stated by the employer.
- Skill demand
- Customer service53%Help desk49%Troubleshooting40%Microsoft Office23%of 100 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Key Responsibilities
- Manages customer interactions & records reported issues in the ITSM
- Identifies issues, apply fixes and investigate root causes using internal instructions.
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
- Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
- Acts as coach & an escalation point for less experienced colleagues.
Requirements & Tech Stack
- Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus.
- Experience of providing Hybrid (Office and Remote) IT support
- Fluency in English language
- Flexibility to work shifts if required
Qualifications
- Ideally University education, preferably technical degree or Microsoft certifications.
- Excellent communication and customer service skills.
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.