Ocular Genetics Counseling Assistant

About the Role

Wills Eye Hospital is hiring an Ocular Genetics Counseling Assistant in Philadelphia, PA. This part-time role (24 hours per week) focuses on administrative support for the Ocular Genetic service, working directly with the Ocular Genetic Program Manager. The position offers an opportunity to learn medical aspects of ophthalmology and genetics.

Key Responsibilities

• Assist in clinic operations and coordinate the Ocular Genetic service.
• Provide primarily administrative support, including scheduling, records retrieval, insurance verification, and prior authorizations.
• Act as a primary contact for patients and families.
• Learn medical aspects of ophthalmology and genetics on the job.
• Assist in coordinating the team's work, including trainees, diagnostic studies, and database management.
• Attend weekly team rounds (Tuesdays and Thursdays 7:15 am - 8:15 am).
• Assist with completing new patient intakes.
• Retrieve outside patient records and ensure availability before scheduled appointments.
• Obtain articles for team literature searches.
• Maintain an organized log of waitlists for the ocular genetics clinic.
• Prepare documents for review, signature, and dissemination, including disability verifications, notes for school, and transportation notes.
• Coordinate specimen sample shipment for genetic testing, adhering to protocol and tracking samples.
• Triage insurance issues: benefit pre-verification, authorization for genetic testing, charity care referrals, low vision and other visual impairment referrals, and assist with appeals for genetic and diagnostic testing.
• Support patients, providers, and clinical teams.
• Manage coordinating patients, genetic testing operations, medical records, and clinical support.
• Contribute to a positive patient experience.

Requirements & Tech Stack

• Enjoy working in a fast-paced environment.
• Strong attention to detail.
• Value team interaction.
• Comfortable in a clinical setting.
• Enjoy working as part of a team.
• Clear communication (oral and written).

Qualifications

• High School Diploma or equivalent required.
• Ability to learn quickly.
• Ability to work both independently and in a team environment required.
• Excellent oral and written communication skills required.
• Bachelor's Degree preferred.
• Previous experience working in a healthcare setting or science background preferred.