IT CMDB, ITAM

About the Role

• Own the IT CMDB strategy, design, implementation, daily operations, and adoption.
• Act as subject matter expert for:
• Configuration Items discovery
• Service mapping
• Hardware Asset management, Software Asset Management, including lifecycle.
• Define, maintain, and govern relationships between Configuration Items through automated and manual processes.
• Ensure completeness, integrity, and accuracy of CMDB data.

Key Responsibilities

• Coordinate CMDB implementation with the ServiceNow platform owner and external vendors.
• Manage CMDB integrations with third-party tools (e.g., Intune, monitoring solutions).
• Define KPIs, identify gaps, and drive continuous improvement actions.
• Enable and support other ITSM processes, especially Incident and Change Management.
• Collaborate with IT Security, IT Enterprise Architecture, External Service Providers, Regional IT, Finance, and Business Solutions teams.
• Drive CMDB adoption internally and externally through communication, documentation, training, procedures, and best practices.
• Support Incident Management activities when required.