Customer Account Specialist
ARM Global Solutions
Richmond, VAFresher9m agovia LinkedIn
Posted 14 Nov 2026, 18:22 ET
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- CRMExcelCustomer serviceBusiness analysis
- Nice to have
- Operations
- Work
- On-site in Richmond
- Pay
- Not stated by the employer.
- Skill demand
- Excel62%Customer service14%Business analysis11%CRM1%of 111 similar entry-level jobs posted in the US this week
- Listed
- Nov 14, 2026 · still open
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About the Role
The Customer Account Specialist is a full-time, on-site role based in Richmond, VA. This position is responsible for managing relationships with existing and new customers within the film and packaging supply chain.
Key Responsibilities
- Respond to customer inquiries.
- Coordinate pick-ups and logistics with operations and freight partners.
- Ensure accurate documentation of orders, returns, and landfill avoidance data.
- Monitor account activity.
- Track service performance.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Communicate regularly via phone, email, and text.
- Provide proactive updates on scheduling and service status.
- Address any issues or escalations promptly.
- Support internal reporting.
- Maintain CRM records.
- Collaborate with cross-functional teams to deliver reliable, environmentally focused solutions.
Requirements & Tech Stack
- Ability to work on-site in Richmond, VA.
- Ability to manage multiple accounts simultaneously.
- Proficiency with common office software (e.g., email, spreadsheets, documentation tools).
- Maintain accurate records in CRM or similar systems.
Qualifications
- Strong Customer Service and Customer Support skills to manage inquiries, resolve issues, and maintain long-term relationships.
- Focus on Customer Satisfaction, including responsiveness, reliability, and a commitment to meeting service and sustainability objectives.
- Excellent Communication skills, both written and verbal, to interact effectively with customers, logistics partners, and internal teams.
- Analytical Skills to interpret service data, landfill avoidance metrics, and account activity, and to identify process improvements.
- Prior experience in customer-facing roles in logistics, manufacturing, recycling, or related industries is preferred.
- Strong organizational skills and attention to detail.
- High school diploma or equivalent required.
- Additional education in business, supply chain, or environmental studies is a plus.