Associate Center Manager

About the Role

The Operations function at Cultt is responsible for driving in-center sales, customer experience, inventory management, customer troubleshooting, and people management.

Key Responsibilities

• Sales

• Promote and sell memberships to potential new clients.

• Drive conversion for walk-ins and trials to achieve targets.

• Upsell memberships.

• Maintain records of all interactions with new users.

• Enter all customer and walk-in details on internal tools.

• Operations

• Manage center experience and incremental enhancements.

• Ensure timely opening and closing of the center.

• Inventory Management: Ensure inventory of essentials, supplies, and equipment; responsible for stocking and re-ordering (e.g., first-aid, stationary, water, towels).

• Manage classes and workouts.

• Ensure punctuality of trainers and classes.

• Handle issues related to attendance, equipment, and space availability.

• Customer Interactions and Troubleshooting:

• Interact with walk-ins and prospective clients.

• Improve member attendance through meet and greet, familiarity building, and creating a welcoming atmosphere.

• Collect feedback from members and partners about classes and document it.

• Handle issues that may affect customer experience during or pre/post class.

• Center Facility Audits:

• Conduct daily audits of the center and facility, including all supplies and essentials.

Qualifications

• A Bachelors degree.
• People management skills.
• Good Communication skills (Proficiency in English).
• Customer centrism.
• Positive attitude.
• Ability to resolve conflict.
• Eagerness to learn.
• Passion for fitness and healthy living.

Tech Stack

• Internal tools (for customer and walk-in data entry).