Associate 2

About the Role

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. As a People Operations Talent Enablement Center Associate, you will support the people lifecycle through employee onboarding, offboarding, payroll and benefits administration, absence management, record keeping, and employee inquiry handling within our Internal Firm Services practice. As an Associate, you will be focused on learning and contributing to day-to-day work, adapting to changing priorities, asking questions, and taking ownership of tasks that help the team deliver reliable HR operations support.

Key Responsibilities

• Supporting employee onboarding, offboarding, and other people lifecycle transactions in line with HR procedures.
• Processing employee data changes, records maintenance, and case updates with accuracy and attention to detail.
• Responding to employee inquiries, routing issues to the appropriate HR area, and tracking follow-up actions.
• Administering payroll, benefits, absence, and termination activities using HR systems and service delivery tools.
• Reviewing HR policies, labor requirements, and internal guidelines to support compliant transaction handling.
• Gathering information from multiple sources to resolve routine issues and identify patterns in service requests.
• Preparing status updates, case documentation, and operational reports that support HR metrics and service tracking.
• Applying HR software knowledge to complete administrative tasks and support process improvements.

Requirements & Tech Stack

• Experience in voice process.
• Oral, verbal and written proficiency in English required.
• Excellent communication.
• End to end experience on HR function.
• US payroll experience.
• Shift time - 5:30pm to 2:30am IST / 7:30pm to 4:30am IST

Qualifications

• Full-time graduation or the equivalent degree.
• At least 2 years of experience.
• Preference for at least one of the following fields of study: Measurement, Data Science, Industrial-Organizational (I/O) Psychology, or a related field.
• Analyzing employee data to identify patterns and trends.
• Using HR software and metrics to support service delivery.
• Communicating clearly across varied stakeholders and team members.
• Applying feedback to improve processes and personal growth.