Business Analyst I

About the Role

This Business Analyst I position assists in formulating and defining systems scope and objectives using research and a basic understanding of business systems and industry requirements. The role involves learning to conduct business process analyses, needs assessments, and cost/benefits analyses to align operations solutions with business initiatives. This position may also provide assistance in testing efforts and security administration to applications.

This full-time, 40-hour/week position is located at 17 Technology Circle, Columbia, SC 29203. It is not eligible for sponsorship now or in the future. As an employee of Palmetto GBA, a subsidiary of BlueCross BlueShield of South Carolina, you are subject to Service Contract Act (SCA) requirements, including mandatory health insurance enrollment.

Key Responsibilities

• Obtain a detailed understanding of major operations and functions within supported areas.
• Review basic system enhancements/upgrades to determine customer file modification requirements.
• Assist in facilitating timely and accurate updates to reference files based on customer requests, following clearly defined procedures.
• Document system problems and assist in their resolution.
• Review and complete daily reports to ensure system performance.
• Prepare written reports and analysis, including recommendations on system functionality and testing progress.
• Prepare and review test data, test plans, and test matrices for system changes.
• Develop test matrices to accurately reflect changes and detail expected outcomes.
• Execute test cases and evaluate test results for errors.
• Report problems and suggest corrections for successful implementation.
• Under guidance, learn to define business requirements, perform tests, and potentially lead small projects.
• Learn to prepare and review data for analysis to evaluate activities, performance, and systems within specific areas for standards and workflow simplification.
• Communicate with management and departmental personnel to document workflow procedures.
• Assist in preparing verbal and written communication about business changes.
• Function as a liaison between operations testers and information systems to facilitate communication.
• Assist customer testers with issues that arise during projects.

Requirements & Tech Stack

• Microsoft Office

Qualifications

Required Education

• Bachelor's Degree

Degree Equivalency:

• 4 years of job-related work experience
• OR Associate's degree AND 2 years of job-related work experience

Required Skills And Abilities

• Basic knowledge of business support and systems concepts.
• Strong teamwork, communication, and interpersonal skills.
• Good analytical and conceptual skills.
• Good organizational and problem-solving abilities.
• Understands how projects and implementations affect an organization and can link them to business processes.

Preferred Experience

• 1 year of provider enrollment experience.
• Exposure to quality control, quality auditing, quality assurance.

Preferred Software And Tools

• Proficiency in Microsoft Word and Microsoft Excel.