Bilingual Spanish Process Specialist US Banking Process

Bilingual Spanish Process Specialist

Key Responsibilities

• Serve as the primary point of contact for Spanish-speaking clients, assisting with queries related to US banking services.
• Translate and interpret documents, emails, and meetings between English and Spanish as required.
• Provide clear and effective communication in both Spanish and English, ensuring client needs are met in a timely and professional manner.
• Address and resolve client inquiries and issues efficiently to ensure high customer satisfaction.
• Assist in the development and maintenance of Spanish-language customer support materials and documentation.
• Prepare and present reports on process performance, improvements, and client engagement metrics.
• Maintain accurate, up-to-date records of all process documentation in both Spanish and English.
• Ensure compliance with relevant regulations, quality standards, and company policies.

Qualifications

• Fluency in Spanish (Minimum B2 level) and English is required.
• Minimum 6 months of BPO experience is mandatory.
• Proven experience in process management, project management, or related roles.
• Strong analytical and problem-solving skills with the ability to think critically and resolve issues.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Clearing the Spanish interview round is mandatory for the bilingual process.