Operations Associate

About the Role

This is a full-time, on-site role in Bengaluru for an Operations Associate at GoCredit AI, focusing on the Loan Kavach service. Loan Kavach is GoCredit's protection service for borrowers facing unfair recovery practices. This role requires taking ownership of the operations behind the service, ensuring timely and efficient support for members.

Key Responsibilities

• Own end-to-end operations for Loan Kavach, from initial member outreach to issue resolution.
• Coordinate and drive resolutions by working with internal teams and external specialist partners across India.
• Improve operational efficiency by building and maintaining processes, trackers, dashboards, and checklists.
• Manage member communication, acting as an empathetic and reliable point of contact.
• Track performance metrics including pending cases, response times, and resolution status.
• Proactively identify gaps, address bottlenecks, and solve problems independently.
• Utilize AI tools to streamline communication, documentation, reporting, tracking, and repetitive operational tasks.
• Continuously identify areas for service improvement and take responsibility for implementing changes.

Requirements & Tech Stack

• Strong communicator: Clear, confident, and professional communication (phone and writing). Fluent in English and Hindi. Ability to explain complex situations simply.
• Ownership mindset: Proactive in identifying problems, taking initiative, and seeing tasks to completion without waiting for instructions.
• AI-native: Actively use AI tools like ChatGPT, Claude, Gemini, or similar platforms in daily work to improve efficiency.
• Organised and detail-oriented: Ability to manage multiple cases, conversations, and priorities. Disciplined about documentation, follow-ups, and deadlines.
• Empathetic: Patient, respectful, and empathetic when dealing with members in stressful situations, while remaining firm and proactive.
• Adaptable: Comfortable working in a fast-moving, growing startup environment with evolving priorities.
• AI-first environment: Experience working with modern AI tools and building efficient workflows.

Bonus Points

• Experience in operations, customer support, customer success, or a fast-growing startup.
• Experience coordinating with external vendors, service providers, or partners.
• Independently managed a project, event, team, community, or business.
• Experience building trackers, dashboards, or automations using Google Sheets, Excel, Notion, Zapier, or similar tools.
• Speaking additional Indian languages.
• Experience in fintech, lending, banking, or financial services.

About GoCredit

GoCredit is an AI-powered platform that helps users find suitable loans from over 100 RBI-registered lenders. Loan Kavach is their protection service designed for borrowers experiencing unfair recovery practices, providing support to those in need.

How to Apply

Email your application to [email protected] with the subject line: "Operations Executive – Your Name". Include:

• Your updated CV.
• In 3 lines: A time you fixed something nobody asked you to fix.
• In 3 lines: One way you use AI that saves you real time.